Office software & mobile app for service call management / site inspections
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The Award Winning Innovative App for Mobile Job Management

ez Management Ltd
Privacy Statement - May 2018

We have created this Privacy Statement under the Data Protection Act 1998 and the General Data Protection Regulations 2018.

Our Privacy Policy is designed to help you understand what information we collect and how we use and share that information. This Privacy Policy applies to ez Management products and services only.

How we collect & use Customer data?

When you get in touch with us either via e-mail or a telephone call about our software, we will collect some personal information about you including your name, address, contact telephone numbers, and your e-mail address. We require this information to provide you with the full range of ez Management services. If you contact us, we may keep a record of that correspondence.

You will use our software to input Customer Data for normal business transactions and processing purposes . Customer Data may include, without limitation: personal information such as names, email addresses and phone numbers of your end user customers, potential customers and other users of and visitors to your websites, Apps and other properties.

We will only use, disclose and otherwise process Customer Data for for the provisioning of our Services to you.

Web browser cookies

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We use remarketing as a promotional tool and our adverts may be displayed by third party vendors across the internet based on cookies which track users who visit parts of our website. You can easily opt out of personalized ads in your Ads Settings.

Why we need to collect and store Customer data?

We require this information for a number of different reasons including, ensuring that we have accurate information so that we may communicate with you and keep you updated of developments as we provide our service to you. These may include:
• Information requested by you about our services and assisting you with software related technicial issues.
• Operational communications assisting you with our services, providing software & security updates.
• Marketing communications about our services in accordance with your marketing preferences.
• Market Research puposes to help improve our services for you.
We may also communicate on your behalf with third parties for reporting and research purposes and for marketing and other activities.

How do we protect your information?

As an ez Management software customer, you own your data and access to the software is controlled by you. Access to our software and App is username and password protected. When people leave the company it is important to revoke access by them for maximum data security.
If we are responsible for your database back-ups, your data is protected in transit and in storage using https encryption, and is backed up to a Cloud server based in a highly secure facility within Ireland.
For bank processing we utilise bank server gateways, using Secure (SSL) encryption for any data transmitted to or from the bank. We do not store any credit card info or customer passwords on our servers.

When will we contact you?

We may need to contact you in relation to any communication we receive from you or any other parties involved in the service we provide for you. This includes but not limited to billing information, product information, newsletters and notifications to you via e-mail. We may also invite you to participate in surveys about our service and for reporting, research and marketing purposes. We will only send you marketing emails or contact you where you have agreed to this by giving us your consent. All subscription emails sent by us contain clear information on how to unsubscribe from our email service.

Sharing and Usage of your Personal Information:

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. This information is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information.

How long will ezManagement keep your Personal Information?

We will hold your personal information on our systems for as long as is necessary for the purpose of the supply or goods of services and for any legal requirements. It is anticipated that we will hold your personal information for a period of 7 years; this is a legal requirement which we have to meet.

Access to information:

Your right of access can be exercised in accordance with the GDPR guidelines.

Can you delete your data?

You can always ask for your information to be deleted by ez Management. However, please bear in mind that we are required to hold your data for a minimum period of 7 years for legal data retention policies and practices. Deleting the data ez Management holds about you will erase any personal data we have about you and it will mean any data we hold about how you after your request, that we use in future will be deleted or anonymised.

Changes to the ez Management Privacy Statement

We reserve the right to change, modify, add or remove parts of this Statement. However, we would notify you of these changes by indicating the date on which the Statement was posted. When you visit our website, you are accepting the current version of this Statement posted at that time. We recommend that you visit this Statement occasionally in order to see the latest version.
If you have any questions or concerns regarding this Privacy Statement or if you need to access, update, change or remove Personal Data (Customer Information) that we control, please email us on info@ezmanagement.com

Contact us for more information at info@ezmanagement.net